{"id":13994,"date":"2025-11-28T18:48:08","date_gmt":"2025-11-28T16:48:08","guid":{"rendered":"https:\/\/www.blana.ro\/?page_id=13994"},"modified":"2025-11-28T19:07:31","modified_gmt":"2025-11-28T17:07:31","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.blana.ro\/en\/faq\/","title":{"rendered":"Frequently Asked Questions (FAQ)"},"content":{"rendered":"[vc_row][vc_column][vc_column_text]\nQuick answers to the most common questions. For detailed guides, go to the dedicated sections:<br \/>\n[\/vc_column_text]\n[vc_column_text]\n<ul class=\"faq-toc\">\n<li><a href=\"#faq-general\">General<\/a><\/li>\n<li><a href=\"#faq-servicii\">Atelier services<\/a> \u2013 <a href=\"https:\/\/www.blana.ro\/en\/custom-fur-coats\/\">Custom fur coats<\/a>, <a href=\"https:\/\/www.blana.ro\/en\/fur-coat-repair\/\">Fur coat repair<\/a>, <a href=\"https:\/\/www.blana.ro\/en\/fur-coat-restyling\/\">Fur coat restyling<\/a>, <a href=\"https:\/\/www.blana.ro\/en\/fur-cleaning-fur-spa\/\">Fur SPA<\/a><\/li>\n<li><a href=\"#faq-materiale\">Materials &#038; recommendations<\/a> \u2013 <a href=\"https:\/\/www.blana.ro\/en\/furs-of\/mink-fur\/\">Mink<\/a>, <a href=\"https:\/\/www.blana.ro\/en\/furs-of\/fox\/\">Fox<\/a>, <a href=\"https:\/\/www.blana.ro\/en\/furs-of\/sable\/\">Sable<\/a>, <a href=\"https:\/\/www.blana.ro\/en\/furs-of\/chinchilla-en\/\">Chinchilla<\/a>, <a href=\"https:\/\/www.blana.ro\/en\/furs-of\/lynx\/\">Lynx<\/a>, <a href=\"https:\/\/www.blana.ro\/en\/furs-of\/swakara\/\">Swakara<\/a><\/li>\n<li><a href=\"#faq-produse\">Products<\/a> \u2013 <a href=\"https:\/\/www.blana.ro\/en\/natural-fur-coats\/\">Fur coats<\/a>, <a href=\"https:\/\/www.blana.ro\/en\/fur-vests\/\">Fur vests<\/a>, <a href=\"https:\/\/www.blana.ro\/en\/capes-fur-stoles\/\">Capes &#038; stoles<\/a>, <a href=\"https:\/\/www.blana.ro\/en\/fur-accessories\/\">Fur accessories<\/a><\/li>\n<li><a href=\"#faq-plata-livrare\">Payment &#038; delivery<\/a> \u2013 <a href=\"https:\/\/www.blana.ro\/en\/payment-methods\/\">Payment<\/a>, <a href=\"https:\/\/www.blana.ro\/en\/order-delivery\/\">Delivery<\/a><\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column][\/vc_row]\n[vc_row el_id=&#8221;faq-general&#8221;][vc_column][vc_custom_heading text=&#8221;General&#8221; use_theme_fonts=&#8221;yes&#8221; el_class=&#8221;mt-2&#8243;][vc_tta_accordion active_section=&#8221;0&#8243; collapsible_all=&#8221;true&#8221;]\n[vc_tta_section title=&#8221;Do you offer a warranty for fur garments?&#8221; tab_id=&#8221;gen_1&#8243;][vc_column_text]MG pieces come with a 3\u20135 year warranty certificate, depending on the product. Details and examples: <a href=\"https:\/\/www.blana.ro\/en\/mg-fur-house\/\">About us<\/a>.[\/vc_column_text][\/vc_tta_section]\n[vc_tta_section title=&#8221;Do you make custom fur coats?&#8221; tab_id=&#8221;gen_2&#8243;][vc_column_text]Yes. We work made to measure (1\u20132 fittings) and bespoke (2\u20134 fittings), with in-showroom consultation. See <a href=\"https:\/\/www.blana.ro\/en\/custom-fur-coats\/\">Custom fur coats<\/a>.[\/vc_column_text][\/vc_tta_section]\n[vc_tta_section title=&#8221;Can you restyle or repair an older fur coat?&#8221; tab_id=&#8221;gen_3&#8243;][vc_column_text]Yes. We offer complete <a href=\"https:\/\/www.blana.ro\/en\/fur-coat-restyling\/\">restyling<\/a> and <a href=\"https:\/\/www.blana.ro\/en\/fur-coat-repair\/\">repair<\/a> services; feasibility is confirmed after inspection in our atelier.[\/vc_column_text][\/vc_tta_section]\n[vc_tta_section title=&#8221;How should I care for a fur coat properly?&#8221; tab_id=&#8221;gen_4&#8243;][vc_column_text]Use a wide hanger, textile garment bag, avoid moisture and direct heat; do not store in plastic bags. For periodic refresh: <a href=\"https:\/\/www.blana.ro\/en\/fur-cleaning-fur-spa\/\">Fur SPA<\/a>.[\/vc_column_text][\/vc_tta_section]\n[\/vc_tta_accordion][\/vc_column][\/vc_row]\n[vc_row el_id=&#8221;faq-servicii&#8221;][vc_column][vc_custom_heading text=&#8221;Atelier services&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_tta_accordion active_section=&#8221;0&#8243; collapsible_all=&#8221;true&#8221;]\n[vc_tta_section title=&#8221;How many fittings are needed for a custom piece?&#8221; tab_id=&#8221;srv_1&#8243;][vc_column_text]Made to Measure: 1\u20132 fittings; Bespoke: 2\u20134 fittings, depending on complexity. <a href=\"https:\/\/www.blana.ro\/en\/custom-fur-coats\/\">Full details<\/a>.[\/vc_column_text][\/vc_tta_section]\n[vc_tta_section title=&#8221;Can you start from a photo?&#8221; tab_id=&#8221;srv_2&#8243;][vc_column_text]Yes, for bespoke we can start from photos or sketches and adapt them to your measurements and the chosen material.[\/vc_column_text][\/vc_tta_section]\n[vc_tta_section title=&#8221;What is the usual lead time for a custom order?&#8221; tab_id=&#8221;srv_3&#8243;][vc_column_text]Generally 15\u201360 days, depending on complexity, materials and atelier workload.[\/vc_column_text][\/vc_tta_section]\n[vc_tta_section title=&#8221;How long does a typical repair take?&#8221; tab_id=&#8221;srv_4&#8243;][vc_column_text]2\u20133 working days for local interventions; 5\u20137 days for more extensive work (in peak season this may increase). See <a href=\"https:\/\/www.blana.ro\/en\/fur-coat-repair\/\">Fur coat repair<\/a>.[\/vc_column_text][\/vc_tta_section]\n[vc_tta_section title=&#8221;Is a fitting mandatory for restyling?&#8221; tab_id=&#8221;srv_5&#8243;][vc_column_text]In most cases, yes \u2014 for visual balance and comfort. See <a href=\"https:\/\/www.blana.ro\/en\/fur-coat-restyling\/\">Fur coat restyling<\/a>.[\/vc_column_text][\/vc_tta_section]\n[vc_tta_section title=&#8221;Is Fur SPA safe for mink \/ fox \/ chinchilla?&#8221; tab_id=&#8221;srv_6&#8243;][vc_column_text]Yes. Procedures are adapted to each material; for chinchilla the treatment is even gentler, in segments. <a href=\"https:\/\/www.blana.ro\/en\/fur-cleaning-fur-spa\/\">Fur SPA details<\/a>.[\/vc_column_text][\/vc_tta_section]\n[\/vc_tta_accordion][\/vc_column][\/vc_row]\n[vc_row el_id=&#8221;faq-materiale&#8221;][vc_column][vc_custom_heading text=&#8221;Materials &#038; recommendations&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_tta_accordion active_section=&#8221;0&#8243; collapsible_all=&#8221;true&#8221;]\n[vc_tta_section title=&#8221;Why mink fur?&#8221; tab_id=&#8221;mat_1&#8243;][vc_column_text]Durable, lightweight, with a discreet shine \u2013 versatile for frequent wear. See <a href=\"https:\/\/www.blana.ro\/en\/furs-of\/mink-fur\/\">Mink fur FAQ<\/a>.[\/vc_column_text][\/vc_tta_section]\n[vc_tta_section title=&#8221;Why fox?&#8221; tab_id=&#8221;mat_2&#8243;][vc_column_text]Volume and texture with strong visual impact; an elegant statement. Care: wide hanger, textile garment bag, Fur SPA every 3\u20136 years. <a href=\"https:\/\/www.blana.ro\/en\/furs-of\/fox\/\">Fox fur FAQ<\/a>.[\/vc_column_text][\/vc_tta_section]\n[vc_tta_section title=&#8221;Why sable (zibeline)?&#8221; tab_id=&#8221;mat_3&#8243;][vc_column_text]Minimal weight, high warmth, unmistakable touch \u2014 discreet luxury. <a href=\"https:\/\/www.blana.ro\/en\/furs-of\/sable\/\">Sable fur FAQ<\/a>.[\/vc_column_text][\/vc_tta_section]\n[vc_tta_section title=&#8221;Is chinchilla suitable for frequent wear?&#8221; tab_id=&#8221;mat_4&#8243;][vc_column_text]It\u2019s more delicate; we recommend careful wear and refresh at appropriate intervals. <a href=\"https:\/\/www.blana.ro\/en\/furs-of\/chinchilla-en\/\">Chinchilla FAQ<\/a>.[\/vc_column_text][\/vc_tta_section]\n[vc_tta_section title=&#8221;Lynx, Swakara \u2013 when should I choose them?&#8221; tab_id=&#8221;mat_5&#8243;][vc_column_text]<a href=\"https:\/\/www.blana.ro\/en\/furs-of\/lynx\/\">Lynx<\/a>: rare pattern, strong contrast; <a href=\"https:\/\/www.blana.ro\/en\/furs-of\/swakara\/\">Swakara<\/a>: graphic texture, moderate volume and great versatility.[\/vc_column_text][\/vc_tta_section]\n[\/vc_tta_accordion][\/vc_column][\/vc_row]\n[vc_row el_id=&#8221;faq-produse&#8221;][vc_column][vc_custom_heading text=&#8221;Products&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_tta_accordion active_section=&#8221;0&#8243; collapsible_all=&#8221;true&#8221;]\n[vc_tta_section title=&#8221;For evening events: cape or stole?&#8221; tab_id=&#8221;prd_1&#8243;][vc_column_text]A stole is minimalist (for warm interiors); a cape offers more coverage and warmth for colder evenings. <a href=\"https:\/\/www.blana.ro\/en\/capes-fur-stoles\/\">See models<\/a>.[\/vc_column_text][\/vc_tta_section]\n[vc_tta_section title=&#8221;Recommended material for a daytime vest?&#8221; tab_id=&#8221;prd_2&#8243;][vc_column_text]Mink: durability + elegance + low weight. <a href=\"https:\/\/www.blana.ro\/en\/fur-vests\/\">See vests<\/a>.[\/vc_column_text][\/vc_tta_section]\n[vc_tta_section title=&#8221;Lightweight gifts: which fur accessories do you recommend?&#8221; tab_id=&#8221;prd_3&#8243;][vc_column_text]Hats, collars, belts, bags, fur stoles \u2013 strong visual impact without complex sizing. <a href=\"https:\/\/www.blana.ro\/en\/fur-accessories\/\">Accessories<\/a>.[\/vc_column_text][\/vc_tta_section]\n[\/vc_tta_accordion][\/vc_column][\/vc_row]\n[vc_row el_id=&#8221;faq-plata-livrare&#8221;][vc_column][vc_custom_heading text=&#8221;Payment &#038; delivery&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_tta_accordion active_section=&#8221;0&#8243; collapsible_all=&#8221;true&#8221;]\n[vc_tta_section title=&#8221;Can I pay online by card? Are there any fees?&#8221; tab_id=&#8221;pay_1&#8243;][vc_column_text]Yes. We accept Visa\/Mastercard; we do not charge any additional fees on the store side. <a href=\"https:\/\/www.blana.ro\/en\/payment-methods\/\">Payment details<\/a>.[\/vc_column_text][\/vc_tta_section]\n[vc_tta_section title=&#8221;Do you offer instalment payments?&#8221; tab_id=&#8221;pay_2&#8243;][vc_column_text]Yes: TBI Bank (online), On To Pay (interest-free \u2013 via consultant) and, where available, Star BT card at POS.[\/vc_column_text][\/vc_tta_section]\n[vc_tta_section title=&#8221;Where do you deliver and which couriers do you use? Do I get a tracking number?&#8221; tab_id=&#8221;ship_1&#8243;][vc_column_text]We deliver in Romania via Fan Courier, DPD or Sameday; international orders get a personalised quote. You receive a tracking number (AWB) by e-mail\/SMS. <a href=\"https:\/\/www.blana.ro\/en\/order-delivery\/\">Delivery details<\/a>.[\/vc_column_text][\/vc_tta_section]\n[\/vc_tta_accordion][\/vc_column][\/vc_row]\n[vc_row][vc_column][vc_column_text el_class=&#8221;mt-1&#8243;]Have a question that\u2019s not listed here? Write to us at <a href=\"mailto:comenzimg@blana.ro\">comenzimg@blana.ro<\/a> or call <a href=\"tel:+40727225262\">+40 727 225 262<\/a>.[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text] Quick answers to the most common questions. For detailed guides, go to the dedicated sections: [\/vc_column_text] [vc_column_text] General Atelier services \u2013 Custom fur coats, Fur coat repair, Fur coat restyling, Fur SPA Materials &#038; recommendations \u2013 Mink, Fox, Sable, Chinchilla, Lynx, Swakara Products \u2013 Fur coats, Fur vests, Capes&hellip;<\/p>\n","protected":false},"author":70,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yst_prominent_words":[],"class_list":["post-13994","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.blana.ro\/en\/wp-json\/wp\/v2\/pages\/13994","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.blana.ro\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.blana.ro\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.blana.ro\/en\/wp-json\/wp\/v2\/users\/70"}],"replies":[{"embeddable":true,"href":"https:\/\/www.blana.ro\/en\/wp-json\/wp\/v2\/comments?post=13994"}],"version-history":[{"count":2,"href":"https:\/\/www.blana.ro\/en\/wp-json\/wp\/v2\/pages\/13994\/revisions"}],"predecessor-version":[{"id":14029,"href":"https:\/\/www.blana.ro\/en\/wp-json\/wp\/v2\/pages\/13994\/revisions\/14029"}],"wp:attachment":[{"href":"https:\/\/www.blana.ro\/en\/wp-json\/wp\/v2\/media?parent=13994"}],"wp:term":[{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/www.blana.ro\/en\/wp-json\/wp\/v2\/yst_prominent_words?post=13994"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}