Frequently Asked Questions (FAQ)
Frequently Asked Questions
Clear answers about natural fur garments, atelier services, materials, payment and delivery.
General
Concise answers with the key practical details.
Do you offer a warranty for fur garments?+
MG garments are supplied with the applicable warranty documentation. The exact warranty depends on the product or service.
Do you make custom fur coats?+
Yes. The Bucharest atelier offers custom, made to measure and bespoke work with fittings and material selection.
Can an older fur coat be repaired or restyled?+
Yes, where the condition of the leather and construction safely allow the intervention.
How should I care for a natural fur coat?+
Use a wide hanger and breathable textile cover, avoid direct heat and moisture, and use specialist cleaning when required.
Atelier services
Concise answers with the key practical details.
How many fittings are required for a custom piece?+
Made to measure usually requires 1–2 fittings; bespoke may require 2–4 depending on complexity.
Can you start from a photograph?+
Yes. For bespoke work we can use photographs or sketches as a starting point and adapt them to your proportions and available material.
What is the lead time for a custom order?+
Typically 15–60 days depending on complexity, material availability and atelier workload.
How long does a typical repair take?+
Local work may take around 2–3 working days; more extensive repairs can take 5–7 days or longer after assessment.
Is a fitting required for restyling?+
In most cases, yes. It helps verify balance, proportions and comfort after the transformation.
Is Fur SPA suitable for mink, fox and chinchilla?+
Yes, but the process is adapted to each material and is more conservative for delicate furs.
Materials & recommendations
Concise answers with the key practical details.
Why choose mink?+
Mink offers a compact surface, versatile wear and precise tailoring.
Why choose fox?+
Fox offers longer hair, greater volume and strong visual presence.
Why choose sable?+
Sable is valued for fineness, low weight and subtle sheen.
Is chinchilla suitable for frequent wear?+
It is exceptionally fine and soft but also delicate, so it benefits from careful wear and storage.
When should I choose lynx or Swakara?+
Lynx offers strong natural patterning, while Swakara has a more compact, graphic texture.
Products
Concise answers with the key practical details.
Cape or stole for evening wear?+
A stole is lighter and more discreet; a cape offers more coverage and volume.
What fur works well for an everyday vest?+
Mink is often a balanced choice because it combines a compact surface with versatile styling.
Which fur accessories work well as gifts?+
Collars, hats, stoles and smaller accessories are easier to choose because they depend less on precise body measurements.
Payment & delivery
Concise answers with the key practical details.
Can I pay online by card?+
Yes. Visa and Mastercard payments are accepted and MG does not add a card-payment fee.
Do you offer instalment payment?+
Yes, through the options displayed on the site, subject to eligibility and availability.
Which couriers do you use and will I receive tracking?+
Romanian deliveries use Fan Courier, DPD or Sameday depending on area and availability. Tracking is provided by AWB after dispatch.
Ask the MG atelier
Send photos or book a showroom visit in Bucharest for a garment-specific recommendation.